EFFECT OF CONFLICT MANAGEMENT ON EMPLOYEE PERFORMANCE IN FEDERAL INLAND REVENUE SERVICE JALINGO, TARABA STATE

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Abstract

This study investigated the effect of conflict management strategy on employee performance of Federal Inland Revenue Service, Jalingo Taraba State. The specific objectives were to: determine the effect of collaboration on employees’ performance in Federal Inland Revenue Service, Jalingo Taraba State, ascertain the effect of compromise on employees’ performance in Federal Inland Revenue Service, Jalingo Taraba State and examine the effect of avoidance on employee’s performance in Federal Inland Revenue Service, Jalingo Taraba State. The research utilized survey research design. The population of the study was 82 senior and management employees of Federal Inland Revenue Service, Jalingo Taraba State. The data were collected through questionnaires and analysed using and Z-score statistical analysis in testing the hypotheses. The findings revealed that: Collaboration, Compromise and Avoidance strategies had a positive significant effect on employees’ performance of Federal Inland Revenue Service, Jalingo Taraba State. The study concluded that conflict management strategy had positive significant effect on employee performance of Federal Inland Revenue Service, Jalingo Taraba State. The study recommended among others that there was a need to continuously educate the workforce on the best way to channel their grievances, to ensure that the employees did not take laws into their hands.